Item Frameworks

An item framework defines a structured set of dimensions, sub-dimensions, and scoring rules that can be applied across multiple questionnaires. Think of it as the architecture for a measurement model.

When to Use an Item Framework

Use item frameworks when:

You are running a programme with several survey rounds where consistent measurement is essential
You need to compare results across clients or rounds using the same construct
Your organisation has a validated model you want to codify (e.g., an EX maturity model)

Creating a Framework

Open the Workspace menu in the top bar and choose Item frameworks
Click New framework
Define dimensions and optional sub-dimensions
Add items (questions) to each dimension
Configure scoring rules (Likert scale, reverse scoring, etc.)

A questionnaire can be linked to a framework when it is created, which automatically applies the dimension structure and scoring logic.