Trust & data
Where your data lives, and who touches it
A plain statement of where Pindrop stores your data, how AI features handle it, and the controls available to your organisation.
Last reviewed: 20 October 2026
Where your data lives
Your data is stored in a Neon PostgreSQL database hosted in AWS eu-west-2 (London, United Kingdom). It is encrypted in transit (HTTPS/TLS) and encrypted at rest by the database provider. Uploaded files and presentation assets are stored on Vercel's file storage. We do not claim a region for that storage or for compute; the privacy policy says the same.
AI and your data
Pindrop's AI features are processed by Anthropic's Claude API. API inputs are not used to train Anthropic's models.
Organisations can bring their own Anthropic API key — or an enterprise gateway endpoint — so that AI usage runs under their own account and controls. This is the BYOK option in Settings → Integrations.
The public survey checker on /free-tools/survey-check uses Pindrop's Anthropic account, not the visitor's key. The response is not stored. The budget record keeps a cost and a token count, not the question text. A copy stays in the browser only if the visitor saves one. Questions should not include names or other details that would identify an employee.
Semantic search (AskEX) runs on Supabase infrastructure in AWS eu-west-1 (Ireland).
Subprocessors
These are the services Pindrop uses to run the product, and what each is used for.
| Name | Purpose |
|---|---|
| Vercel | Hosting, file storage, and Web Analytics (page views and public marketing action counts; no cookies) |
| Neon | Database (London) |
| Anthropic | AI processing |
| Resend | Transactional email |
| Stripe | Payments |
| Sentry | Error monitoring (EU ingest) |
| Upstash | Rate limiting |
| Cloudflare | Turnstile checks on the free lens tool |
| CloudConvert | Presentation rendering |
| Supabase | Semantic search (Ireland) |
| Microsoft Teams / Entra / Azure Bot | Invitations and reminders as chats, with email fallback, when a customer enables it |
Optional integrations
Pindrop can connect to Qualtrics, SurveyMonkey and Typeform. Data flows to or from these services only if your organisation chooses to connect them.
Your controls
- Workspace tenancy — your organisation's data is scoped to its own workspace.
- Data export — you can export your data.
- Deletion on request — we delete your organisation's data when you ask us to.
- Bring your own key — run AI features under your own Anthropic account via Settings → Integrations.
Questions
If you have a question about any of the above — or need something for a security review — write to rob@peopleworklife.com.