The Listening Cycle

Listening cycles

Each page is a composite listening cycle: who is listening, what we will not ask, and the meeting the pack has to survive. Unofficial analysis for illustration. Built in pindrop.

• The Listening Cycle · episode 1

  The survey is not the work

  A 400-person UK professional-services firm with a survey date and no architecture. Composite, unofficial, for illustration.

• The Listening Cycle · episode 2

  A board pack in their template

  Same 400-person professional-services cycle. The June partner pack is in the firm’s Section Header, not a vendor export. Composite, unofficial, for illustration.

• The Listening Cycle · episode 3

  The pack that failed its own audit

  Clinical Support was 54% on one slide and 56% on the next. A quote ended with a sentence nobody wrote. Then the stamp. Composite, unofficial, for illustration.

• The Listening Cycle · episode 4

  Keep the Qualtrics file

  A UK university already pays for Qualtrics. The cycle is the workbook in, two maps, and the Council pack in their master. Composite, unofficial, for illustration.

• The Listening Cycle · episode 5

  Plus or minus three

  Headline 71% with no interval. A 7-point labelled eNPS. Pairwise called Tukey. Then the method cards. Composite, unofficial, for illustration.

• The Listening Cycle · episode 6

  The group that vanished

  Store 14 is blank. If only Store 14 is blank, the board can subtract. Store 7 goes blank too. Composite, unofficial, for illustration.