Plans and pricing
Choose a plan for your organisation or consulting practice.
Plan your listening around the survey tool you already use.
- Organisation context, one listening strategy, one roadmap and three projects, at the Simple level of detail
- A listening calendar: the year's surveys and why each one is there
- One questionnaire: write or import it, map each question to a lens to see what it covers, download it as Word or Excel
- Run the survey in your own tool. Free does not field surveys or use AI
- One organisation · one user
Bring results in and act on them. £1,490/yr — two months free.
- Everything in Free, up to the Standard level, with no limit on strategies, roadmaps, projects or questionnaires
- Bring scored results in by file, such as % favourable per question
- Run surveys in Pindrop: 3 live surveys of up to 1,000 people each
- Basic analysis, core dashboards and action plans
- Invite reviewers to a questionnaire
- A People directory of who can be invited, and What we know: a register of what your listening has found, with the evidence
- One organisation · one user · extra users £99/mo each
One organisation, from the year of listening to the board pack. £4,990/yr — two months free.
- Listening plans, analysis and an editable board pack in your PowerPoint template
- Everything in Essentials, up to the Detailed level
- Connect Qualtrics, SurveyMonkey or Typeform, or import raw response data from Excel and CSV
- Advanced analysis and AskEX. AI drafts, finds themes in comments, reads a transcript into the organisation's context and translates questionnaire items
- Compare your own benchmark sets and previous results; share up to 5 dashboards and 10 reports
- One organisation · 10 live surveys of up to 5,000 people · 2 users, extra users £99/mo each
- ½-hour onboarding call, then email support
Run a whole listening practice across clients. £14,990/yr — two months free.
- Everything in Professional, for many clients
- Branded portals, version-specific approvals and document sharing
- Group related projects across annual listening programmes
- 10 client organisations, then £129/mo each · 25 live surveys of up to 10,000 people
- 5 users, extra users £99/mo each · share up to 25 dashboards and 50 reports
- 1-hour onboarding call + priority support
For organisations that need SSO and custom frameworks.
- Everything in Practice, with no limit on surveys or organisations
- The number of users agreed with you
- SSO on request
- Custom frameworks
- Dedicated success manager
The trial is 14 days of Professional, set up when you write to us. No card, and no self-serve sign-up.
Good to know
Each plan opens the planning work up to a level of detail: Simple on Free, Standard on Essentials, Detailed from Professional. Within that, each person chooses the level they work at. If your plan changes, work saved at a deeper level stays there to read.
Users are the administrators and designers who run the work. Reviewers you invite to a questionnaire, and contacts in a client portal, are not counted as users.
An admin or designer can switch off the modules you do not use, such as roadmaps, presentations or AskEX. Questionnaires, surveys and analysis always stay on. Switching cannot add a module your plan does not include.
Keeping your survey tool? On Free, plan the listening in Pindrop and run the survey there. From Essentials, upload its results file, such as % favourable per question, and Pindrop analyses it. From Professional, Pindrop builds the pack and answers questions about it. Pindrop's own statistics and comment analysis need the individual responses: on Professional and above, connect Qualtrics, SurveyMonkey or Typeform, import a file with one row per response, or run the survey in Pindrop.